In everything we do, we keep the interests and welfare of our clients, vendors and employees firmly in focus. Our business philosophy is based on a passion for outstanding service, a high quality standard for every text that leaves our hands and employees who are enthusiastic about their projects. Excellent quality is paramount to us, which is why we work with a quality management system. We are committed to the standards of ISO 9001 and continuously work to optimize our processes and services.
Client satisfaction is our top priority. As a full-service provider, we offer professional linguistic support to our clients and cater to their individual requirements while maintaining excellent quality standards at all times. We regularly monitor the satisfaction of our clients and vendors.
We work carefully, quickly and flexibly and always deliver projects on time. Our clients, vendors and employees know that they can rely on us. No matter the issue, we will find a tailor-made solution.
We make no exception to the native speaker rule. We work exclusively with experienced, professional translators who specialize in a specific subject. Our well-qualified team of internal A.C.T. employees manages our language projects expertly with a focus on service. Our expertise, our technology and our services are always at the cutting edge of the market. We provide our employees with further training as needed and promote professional development and opportunities for advancement within the company.
We strive for continuous improvement. Optimally coordinated processes ensure that we always satisfy our clients’ high expectations. We take a proactive, dedicated and well-considered approach. Our goal is sustainable growth. Although our main client base is currently in German-speaking countries, we have expanded our activities internationally and support our clients in meeting the linguistic challenges brought about by globalization.
We believe in long-term relationships with everyone who works with us.
We consider ourselves to be consultants and partners to our clients. For us, fair pricing, prompt payment and fostering an environment of openness towards our vendors are the keys to successful cooperation based on genuine partnership.
We want our employees to feel at home at our agency so that they can offer the best possible service and, in turn, the best quality to our clients.
By offering flexible working hours, opportunities to work from home and a healthy work-life balance, we strive to cater to our employees’ increasing needs for flexibility.