Our quality management system is certified in accordance with ISO 9001 and 17100 standards. That’s your guarantee of high-quality results and a testament to our quality assurance team’s commitment to continuous improvement.
The outstanding quality of your texts is essential for your messages to reach their target audiences – especially in international communication.
Our clients measure our performance by the quality of our translations. But what does quality mean to us? We use fine-tuned processes to guarantee optimum results. So that you receive texts of the highest quality. Our mission is to create sophisticated services that address our clients’ specific needs through custom solutions. Our service is constantly state-of-the-art.
Our quality is backed up by more than just an impressive certificate hanging on some wall. Each and every one of our employees contributes to the continuous improvement of our services – to us, quality management is a way of life. This is guaranteed not only by our company leadership and dedicated quality policy, but also by our quality management officer, who serves as a point of contact for all QM matters and facilitates communication between departments, identifying opportunities for improvement and supporting co-workers with expert advice.
Lean processes make it easier to plan translation projects. This leaves more time for consultation and custom solutions.
We pay attention to every detail in all of our projects. We communicate and discuss all aspects of the project extensively and we document the entire process.
We record all the results and carefully review the outcome. Where can we continue to improve? We ask our clients the same question.
This way, every one of our employees can benefit from a wealth of experience. We are optimally prepared to plan the next project.
If we want to meet our clients’ expectations, we need to know what is important to them. That’s why we regularly invite our clients to participate in our client satisfaction survey to explain exactly what they want and need. The results of this survey are a fundamental component of our quality management system – we need your feedback to adjust our services to meet your expectations. That’s why we ask you: if you’re ever dissatisfied in any way, please talk to us about it. We value genuine partnership and we want you to be satisfied – 100%.
No pain, no gain. High-quality translations are our core business. But delivering high quality involves serious effort – and that’s why we use a quality management system (QMS) based on ISO 9001. We have been certified since May 2010 and are constantly improving our processes and services.
Annual audits by TÜV Rheinland confirm that our quality policy fully meets applicable standards.
We will get back to you as soon as possible.