Frequently asked questions

FAQ

We’ve summarized the most common translation-related questions here for you. Use our on-page navigation to access the topic you’d like to view. If you can’t find the question you want to ask, just contact us by phone and we’ll be glad to help.

Service

Yes. After close consultation with the customer, it is possible to realize express translations as a reliable partner.

Yes, we have an internal editing and proofreading department to ensure the best quality for our clients.

Our interpreting services include whispered interpreting, simultaneous interpreting and consecutive interpreting.

Yes. In addition to our standard language services, such as translation, proofreading and interpreting services, we are happy to handle your dubbing, subtitling and transcription projects and more. Learn more about our  language services.

Of course! You will be assigned a personal contact for your project who you can reach out to at any time. You will be assigned a project manager, including a deputy or a key account manager.

Quotes and delivery times

In case of a request via the contact form, you will receive an immediate confirmation of receipt. An express request will be processed within 30 minutes.

Yes, the quote will be prepared for you free of charge.

The costs for a translation can be reduced through framework price agreements, long-term partnership or centralized placement of translation orders.

Yes. With a view to building a trusting relationship, we place a high priority on punctual delivery. Your project manager always has your deadline in mind.

By individual agreement, we can also schedule evening processing for your projects or arrange weekend services.

Experience and references

We have a network of over 1000 qualified technical translators. This means that the right translator can be selected for each project. Through many years of cooperation with our translation partners, we can ensure that they have sound professional experience and are specialized in the respective subject areas.

 

Yes, only native speakers will work on your project.

We specialize in fields including business and finance, law, medicine, science and technology.

Thanks to longstanding partnerships with our regular clients, we have considerable experience in meeting client requirements. We also rely on the excellent qualifications of our professional translators. You can be sure that your project is in good hands with ACT.

In case of a request via the contact form, you will receive an immediate confirmation of receipt. An express request will be processed within 30 minutes.

Technology

We process, among others, all MS and Open Office formats, all InDesign files, HTML, XML as well as QuarkXPress files.

Our special server solution and client login to our order portal enable us to handle large data volumes.

Yes, we use various CAT tools that include translation memories. This saves you time and costs and streamlines quality assurance.

Quality, privacy and data protection

Through confidentiality agreements and SSL encryption, you can be sure that your data will be treated confidentially.

Yes, we are certified according to ISO 9001:2015 and comply with DIN EN ISO 17100.

The professional translators we work with provide a test translation and go through a qualification process. In addition, they have at least three years of professional experience and specialize in specific fields.

Our translations go through a software-assisted quality control system and review by our internal proofreading department. We also offer our clients the four- or six-eyes principle.

Sure! We will be happy to prepare a test translation of a text that we have selected together with you. This helps us learn more about your specific requirements and preferences. Close cooperation and regular dialog help us to choose the right translator for your profile.

Do you have a question that we didn’t answer here?

Our friendly support team will gladly get in touch with you. Just use the contact form or schedule a return call. We will get in touch with you as soon as possible to answer your questions.

Kirti Key Account Manager | Ihre Ansprechpartner | ACT Translations Ansprechpartner | Your contact | Language service provider

Hello, my name is Kirti Sawhney-Kersten.
How can I help you?

Kirti Sawhney-Kersten, Key Account Manager

Arrange a callback now!

We will get back to you as soon as possible.



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